FAQs

Everything we get asked, in one place. Tap any question to open it.

Booking & payment

Why can’t I reach anyone by phone?
We are a boutique company with only one backend-focused employee. Since we have a high volume of customers, we prioritize:
  1. Giving quick quotes to those who fill out our booking/inquiry form
  2. Doing quick availability checks with the artists
  3. Quick deposit invoicing to schedule artists fast, avoiding double bookings at all costs
  4. Intaking all information to keep things super organized
  5. Quality checking the artists we send to your events
  6. We are happy to answer all questions via email.
Do I have to book a full hour?
There’s a one-hour minimum per artist and per service. After that you can add time in small increments.
How much time should I book?
On the pricing page, pick your services and open “Not sure how long to book?” underneath them. Put in how many guests you’d like serviced and we’ll suggest a length for each service you’ve chosen. As a rough guide:
  • Face painters & Balloon twisters can do 20 designs an hour, guaranteed.
  • Glitter tattoos range from 15–20 an hour depending on the number of colors the kids choose.Tip: Kids often like to get two, and the “Big kids” can unexpectedly like to join in, so we suggest rounding up with 15–30 min extra buffer time.
  • Hair spray ranges from 20–25 guests.
  • Fancy nails range from 8–10 sets of nails.Tip: Removing nail polish before the party will speed up the process.
  • Handprint Painting ranges from 10–12 an hour. The more details requested, the more that number could be affected.
  • Henna tattoos range from 10–15 depending on the size of the design.
  • Caricature drawings offer a wider range of options (b/w vs. color, face-only vs. full-body). Depending more on whether the guests are seated promptly and on the chosen details, they range from 3 min to 15 min per person.Tip: Since it is not just for the kids, you’ll want to consider your whole guest count and base it on the majority. We say at least 2/3rds of your guests will want one.
If you’d rather we worked it out, put your guest count on the booking/inquiry form and give us your party goals.
I don’t see the combo I want. Can I still get a discount?
Yes. You can build your own combination package when you submit a booking/inquiry form, and we will customize the discount package for you.
What’s the fastest way to book or check a date?
The booking/inquiry form. It goes straight into our queue and gets you a quote and an availability check faster than anything else.
I sent the booking/inquiry form. What happens next?
Sending the form doesn’t book you in — it’s the first step. You’ll get an email confirming your pricing and checking availability, then a deposit invoice through Square. Once that deposit is paid, your artist is locked in.
I haven’t had an email back — what now?
Check your spam folder first, and make sure you received a submission receipt. You can expect a response in as little as 2-5 minutes — or 2-5 hours, depending on whether we’re asleep. If it’s been 24 hours, our email address is on our About Us page — send it there and we’ll find you.
How do you take payment?
Zelle, Venmo and Chase QuickPay have no fee. Cards carry a 3.5% processing fee. We also accept purchase orders, ACH and business checks. Whichever method you choose, your balance must be paid and processed a minimum of 2–3 days before your event.
Do we pay before or after the event?
Before, and in two parts. Your deposit is due when you book — that is what reserves your artist. Your remaining balance is due a minimum of 2–3 days before your event, unless we’ve agreed otherwise with you.
Are there travel fees?
Sometimes — usually $25–$35+ per artist, depending on artist availability in your area. We’ll always tell you before you book.
Can I reschedule and keep my deposit?
If you let us know 10 or more days ahead, your deposit becomes a credit you can use within 2 months of your original date. Under 10 days, rescheduling within 45 days with the same artist carries a $25–$50 fee per artist; beyond that, or with a different artist, a new deposit is required — at 50% off.
Do you work weekdays?
Absolutely — we work 365 days a year.

On the day

Is set-up time charged?
Never. Set-up takes under five minutes and it’s on us, so the time you hire is your time.
What equipment do I need to provide, or will the artist come with it?
Artists can provide all necessary equipment. Please let us know if we need to bring our table and chairs or if you will provide them (1 small table and 2 chairs — except for balloon twisters).

We kindly ask that your sole responsibility is to provide artists with shade, out of direct sunlight during the daytime, and a well-lit area for the night events. Heat exhaustion can be dangerous any time of year and the UV rays can lead to sun damage of supplies. For example, if you are getting balloon twisting, the UV rays will lead to major popping.

Lastly, please avoid putting the artists next to loudspeakers to protect their hearing and their ability to interact with your guests.

When should the entertainment start?
After your guests have arrived and settled in, so none of your booked time goes to waiting.
Do the artists come at the same time, or back to back?
Whether you want your services scheduled back-to-back, overlapping, or at the same time, we will do our best to accommodate your preferences.
Can we add more time on the day?
If you would like to extend, please confirm with your artist first, as they may have other events to attend following yours. If they can stay, they will confirm pricing with you before the extended time begins. Extension pricing is based on the a la carte hourly rates posted on our website per service (you are welcome to extend per 15 minutes or half hour). Extensions must be paid in cash, Venmo or Zelle to the artists unless agreed to otherwise before your event.
Should we use a number system so the kids won’t have to stand in line?
We understand the instinct to not want the kids to wait in line all party long, but rest assured that is why you are hiring us! We are fast. The number system will slow us down. Any time that is used up yelling out names/numbers, waiting for the guest/child to come get seated, and having to make that now-on-the-spot decision is time not doing the craft you have hired us for. The lines will form naturally, kids will decide they don’t want to stand in line and come back later when it dies down, or they have time to decide what they want as they wait; and as soon as the artist has no more line, they will seek out the kids/guests to fill in that time and make sure no time is wasted.
What if it rains?
Our artists show up rain or shine. Please have an indoor backup ready — deposits are non-refundable.
How do I choose the right entertainment for the ages coming?
Ask your kids — they know what they like. If you’d like a second opinion, tell us the ages on your booking/inquiry form and we’ll happily suggest a mix.
Can you match my theme?
In most cases yes, depending on the service. Add your theme to the booking/inquiry form so we can note it for your artist.
Is gratuity expected?
Tips are always appreciated, but never expected.

Our artists

How many artists will be coming?
It depends on what you’ve booked and who’s available — it may be one artist covering multiple services, or several artists, each with their own specialty. We’ll confirm this with you before your event.
What do the artists wear? Can they dress up?
Taylor Entertainment Inc. will be the company represented at your event. Our artists wear black with our company’s logo so they’re easy to identify, and they aren’t able to change between events.
Can we request a specific gender of artist?
We don’t assign artists by gender, race or orientation. If you have a request, note it before payment and we’ll try to accommodate it, but we can’t promise it.
Are the face paints safe?
We use professional-grade, water-based, hypoallergenic and non-toxic pigments. If you’re unsure, ask for a small test on the arm first. It comes off with soap and warm water.