FAQs

We are a boutique company with only one backend-focused employee. Since we have a high volume of customers, we prioritize:

1. Giving quick quotes to those who fill out our booking/inquiry form
2. Doing quick availability checks with the artists
3. Quick deposit invoicing to schedule artists fast, avoiding double bookings at all costs
4. Intaking all information to keep things super organized
5. Quality checking the artists we send to your events
6. We are happy to answer all questions via email.

There’s a one-hour minimum per artist and per service. After that you can add time in small increments.

Yes. You can build your own combination package when you submit a booking/inquiry form, and we will customize the discount package for you.

The booking/inquiry form. It goes straight into our queue and gets you a quote and an availability check faster than anything else.

Sending the form doesn’t book you in — it’s the first step. You’ll get an email confirming your pricing and checking availability, then a deposit invoice through Square. Once that deposit is paid, your artist is locked in.

Check your spam folder first, and make sure you received a submission receipt. You can expect a response in as little as 2-5 minutes — or 2-5 hours, depending on whether we’re asleep. If it’s been 24 hours, our email address is on our About Us page — send it there and we’ll find you.

Zelle, Venmo and Chase QuickPay have no fee. Cards carry a 3.5% processing fee. We also accept purchase orders, ACH and business checks. Whichever method you choose, your balance must be paid and processed a minimum of 2–3 days before your event.

Before, and in two parts. Your deposit is due when you book — that is what reserves your artist. Your remaining balance is due a minimum of 2–3 days before your event, unless we’ve agreed otherwise with you.

Sometimes — usually $25–$35+ per artist, depending on artist availability in your area. We’ll always tell you before you book.

If you let us know 10 or more days ahead, your deposit becomes a credit you can use within 2 months of your original date. Under 10 days, rescheduling within 45 days with the same artist carries a $25–$50 fee per artist; beyond that, or with a different artist, a new deposit is required — at 50% off.

Absolutely — we work 365 days a year.

Never. Set-up takes under five minutes and it’s on us, so the time you hire is your time.

After your guests have arrived and settled in, so none of your booked time goes to waiting.

Whether you want your services scheduled back-to-back, overlapping, or at the same time, we will do our best to accommodate your preferences.

We understand the instinct to not want the kids to wait in line all party long, but rest assured that is why you are hiring us! We are fast. The number system will slow us down. Any time that is used up yelling out names/numbers, waiting for the guest/child to come get seated, and having to make that now-on-the-spot decision is time not doing the craft you have hired us for. The lines will form naturally, kids will decide they don’t want to stand in line and come back later when it dies down, or they have time to decide what they want as they wait; and as soon as the artist has no more line, they will seek out the kids/guests to fill in that time and make sure no time is wasted.

Our artists show up rain or shine. Please have an indoor backup ready — deposits are non-refundable.

Ask your kids — they know what they like. If you’d like a second opinion, tell us the ages on your booking/inquiry form and we’ll happily suggest a mix.

In most cases yes, depending on the service. Add your theme to the booking/inquiry form so we can note it for your artist.

Tips are always appreciated, but never expected.

It depends on what you’ve booked and who’s available — it may be one artist covering multiple services, or several artists, each with their own specialty. We’ll confirm this with you before your event.

Taylor Entertainment Inc. will be the company represented at your event. Our artists wear black with our company’s logo so they’re easy to identify, and they aren’t able to change between events.

We don’t assign artists by gender, race or orientation. If you have a request, note it before payment and we’ll try to accommodate it, but we can’t promise it.

We use professional-grade, water-based, hypoallergenic and non-toxic pigments. If you’re unsure, ask for a small test on the arm first. It comes off with soap and warm water.